Refund policy
Return Eligibility:
You are eligible for a return only in the following cases:
- Wrong Product: If you received an incorrect product.
- Broken or Damaged: If your product arrives broken or damaged.
⚠️ Claims must be filed within 48 hours of delivery. Please make a short video showing the shipping label and the issue, and share it with us on WhatsApp.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
If your return is accepted, we'll send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
⚠️ Note: The customer is responsible for return delivery costs.
Exchanges
In all eligible return cases (wrong product, broken, or damaged), you will receive an exchange — not a refund. The fastest way to get what you want is to return the item, and once the return is accepted, we'll send you the correct product.
Refunds
A refund to your original payment method is only applicable if we do not have the same product available for exchange. If approved, you'll be refunded within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at onlineemporiumbazaar@gmail.com or chat with us from our website.